FAQs

CAMPS

CANCELLATION POLICY

  • 31 or more days before camp. If you cancel 31 or more days prior to camp, you can either receive a 50% refund or a full credit to a future camp.

  • Less than 31 days before camp. If you cancel less than 31 days prior to camp, you will not receive a refund.

  • OFF & OUT Cancellations. If we need to cancel for something outside of our control (weather) you will receive either a full refund or a credit to a future camp.

  • Minimum Group Size Requirement. Our camps require a minimum number of participants. If your camp does not meet this minimum, you will be notified and offered either a full refund or a credit to a future camp.

PETS

We do not allow any pets, including service animals, at our camps.

CAMP BOX RENTALS

Can I cancel my rental? You can cancel your Camp Box rental up to 3 days in advance of your rental date for a full refund. If you cancel within 3 days of your rental date, you’ll receive a 50% refund or the option to raincheck.

When will my Camp Box rental be dropped off? All drop-offs are made on the Thursday evening of your rental date. We’ll provide a drop-off window time and text you at the phone number you provide when we’re ten minutes away.

How do I return the Camp Box? All pick-ups are made on the Monday evening at the close of your rental date. We’ll provide a pick-up window time and text you at the phone number you provide when we’re ten minutes away.